About LevelUp Leads: LevelUp Leads is a sales development agency whose mission is to alleviate the burden of prospecting for clients. LevelUp Leads thrives at generating net new leads for their clients, primarily through cold calling.
LevelUp Leads thrives by providing fractional SDR programs that successfully build pipeline for other organizations of all sizes. They are responsible for driving new business by delivering exceptional outbound tactics for companies without their own sales development teams.
John Karsant, LevelUp Leads' founder and CEO, knows that the most direct and sustainable way to reach his clients' goals is through the phone. While their business book includes everything from small businesses to enterprises, their current bread and butter for success is the mid-market. These organizations tend to have large TAMs with a wide variety of ICPs, which makes strategic parallel dialing an excellent solution for cold calling.
“Without Orum’s parallel dialer, we couldn’t do our work. Orum is enabling us to hit the volume of conversations and booked meetings we’ve promised our clients. The goals we can achieve for our clients directly result from Orum.”
As one of their reps stated, “Orum parallel dialer is a game-changer; that feature alone helps a ton with your daily calls, and the automation is a time saver!”
The LevelUp Leads reps love that Orum provides them with ten monthly call-from numbers and the platform's superior ease of use. Working on behalf of many clients means each call blitz has a different approach. Orum’s ability to easily and efficiently integrate with Salesforce while allowing uploads of contact lists via CSV has been pivotal to optimizing time spent dialing prospects.
John stated, “Given the wide variety of customers we work with, we must also have a wide variety of outbound strategies to ensure the best possible results. Orum has been a critical part of our omni-channel approach. We have professionals building out lists for our sellers so all they have to do is get into Orum and start dialing.”
Orum’s Salesfloor drives rep improvement and coaching
As a fully remote organization, LevelUp Leads relies on Orum’s virtual Salesfloor to provide a space for reps to dial together. This has helped establish a calling culture and make real-time upskilling and coaching possible.
Managers and team members can now listen to spotlight calls to see how reps handle objections. They also frequently access the call library to listen back to recordings. Combined with Orum’s analytics, these features help managers create customized training for each rep. They can instantly see what objections are coming up most often, how they handle them, and how the calls progress.
As one manager stated, “The ability to listen back on calls is a valuable tool for continuous improvement in our pitch, demonstrating our commitment to quality.”
Industry-leading AI and customer support
Orum’s AI is powered by insights from 300 million calls completed on the platform, and AI is used to streamline daily workflows for sellers. This includes features such as Hot Numbers and Boost Connect, but the AI tool that LevelUp Leads reps love the most is Orum’s AI notetaker.
Given the volume of calls being made, it has been pivotal to instantly access call notes without needing to write them down. "AI note-taking has made my workflow much easier and more efficient."
LevelUp Leads is constantly adding new clients, which means they’re also increasing the number of reps using Orum. This constant influx of talent could cause friction in onboarding, but their team has had the opposite experience with Orum’s customer support.
