Product Updates

Reducing Business Risk with Advanced Compliance Controls

Parker Holt

May 29 2024


At Orum, we're committed to continuously enhancing our platform to meet our customers' evolving needs. As we have expanded dialing capabilities around the globe, we have been equally focused on ensuring our customers can call these countries in a compliant manner. We’re excited to announce the release of advanced compliance controls, a new capability that gives our customers unprecedented control over call monitoring and recording settings, enabling them to navigate complex regulatory landscapes while confidently facilitating international scalability.

Why do compliance controls matter in cold calling?

Compliance with local calling laws and regulations is non-negotiable in today's global business environment. Failure to comply can result in costly fines and reputational damage. Orum empowers businesses to navigate this regulatory minefield effectively.

How does Orum help?

1. Comprehensive Control: Plan admins now have full control over all aspects of call monitoring (who and what users can hear when they are Spotlighting or Live Listening) and call recording (which countries or areas codes are recorded and whether both rep and prospect audio is recorded). This level of granularity allows businesses to tailor their monitoring practices to comply with local regulations while meeting their unique operational needs. Sales reps also have the ability to enable or disable call recording during live conversations, ensuring compliance with prospects requests, without having to end the conversation.

2. Global Scalability: Compliance with local regulations should be a top priority for businesses eyeing international expansion. Advanced Compliance Controls ensure businesses can scale their operations globally without compromising compliance. Orum facilitates seamless expansion into new markets by providing administrators with the tools they need to navigate regional nuances.

3. Flexibility and Customization: Our flexible design enables administrators to customize call monitoring and recording settings based on their specific requirements. Whether restricting monitoring to specific roles or configuring settings at the country, area code, or individual sales rep level, Orum empowers administrators to create a strategy that works for them.

4. Future-Proofing: Regulatory landscapes constantly evolve, making compliance an ongoing challenge for businesses. Orum's Advanced Compliance Controls future-proof your operations by allowing you to adapt quickly and efficiently to regulatory changes. With Orum, you can rest assured knowing that your compliance efforts are always up to date.

Orum is more than a dialer–we’re your trusted partner for compliance and growth. We understand that managing compliance across multiple regions can be daunting, and we're empowering businesses to navigate the complexities of international expansion while maintaining compliance with confidence.

Stay compliant and scale confidently with Orum.