Product Updates

Never Miss an Inbound Call with Desktop Notifications

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Parker Tinsley
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You’re deep in work, focused on your tasks, and suddenly, a prospect calls you back. Your phone is set to silent on your desk, and you're too absorbed to notice. Potential meeting, gone.

It's a frustrating situation we've all experienced.

After analyzing over 250 million calls, we discovered that inbound calls are up to 4x more likely to result in a booked meeting and 70% of callbacks happen within the first hour after the initial call. Missing those opportunities when you’re probably still at your desk can be costly.

With this update, you can enable desktop notifications to receive an alert any time an inbound call comes in and instantly open the prospect’s detail and account notes.

This means you can move past those generic openers to more personalized ones to create that connection right from the first conversation.

Orum analyzed 250 million calls and found that inbound callbacks are 4x more likely to book a meeting and 70% of callbacks happen within 1 hour after calling

How Desktop Notifications work

Image of user notification when receiving an inbound call in Orum

With desktop notifications enabled, you’ll receive a pop-up alert whenever an inbound call comes in.

Clicking the notification will open Orum in your browser, taking you directly to the prospect’s details. This provides all the necessary information and account notes for the most successful call. If you are already dialed in, you can take the call directly in Orum.

All inbound calls will always go straight to your call forwarding number, so make sure to set that up if you haven’t already.

The importance of a personalized opener

First impressions matter, especially during sales calls.

A personalized opener can set the tone for the entire conversation, demonstrating that you’ve done your homework and genuinely care about the prospect’s needs.

By having immediate access to detailed prospect information and account notes through Orum’s desktop notifications, you can craft openers that resonate personally with your prospects.

A generic sales opener vs. a personalized one using your account notes and prospect details

How to enable desktop notifications

To enable desktop notifications, you’ll need to set them up in three places: Orum, your browser, and your computer settings. To complete the setup, follow the detailed instructions in this support article.

With this update, we are confident you'll never be caught missing an inbound call again. Set it up in just a few minutes, and you'll be ready to seize every opportunity that comes your way.

Delivering confidence and success from the first call

We understand that the first conversation with a prospect can set the stage for a lasting relationship.

Making a strong first impression is vital, and we want to ensure you are alerted immediately and have all the information you need at your fingertips in those crucial seconds before picking up the phone.

Orum's desktop notifications provide the ability to quickly engage with prospects and deliver a personalized message, right from the start.

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