Orum’s best-in-class support just got even better

We’re thrilled to announce an exciting upgrade to our customer support system! We’re transitioning from Zendesk to DevRev, a move designed to elevate your support experience.

While our commitment to exceptional support remains the same, DevRev will introduce a sleek, customer-centric support widget within the Orum app, delivering enhanced features to make your support experience even smoother and more intuitive.

What’s New?

1. The New Support Widget

• Intuitive and Interactive: The most visible change for users is a new support widget within the Orum app, offering streamlined access to support services. If you need assistance, this widget becomes your go-to gateway for all support needs.
• AI-Enhanced Support: We’ve integrated new, AI-driven knowledge resources, allowing customers to explore solutions instantly. Have a quick question? The widget provides smart, self-service answers in real-time.
• Manage Tickets with Ease: The widget’s support portal allows you to view and manage all your active tickets directly within Orum, saving you time and effort.

2. A Support Portal Built for You

• Along with the in-app widget, we’re bringing a new, modern look to our online support portal at support.orum.com. Here, customers can submit requests, manage open tickets, and explore an improved knowledge base. Our support portal remains a dependable resource, with even more user-friendly access to the information and guidance you need.

Familiar, But Better: Seamless Transition for Current Requests

We’re keeping things easy for you. All active support tickets and requests will transfer seamlessly into our new DevRev-powered system.

No action is needed on your end! You can count on the same reliability with new, upgraded tools to interact with our support team.

What’s staying the same?

Orum’s support channels will remain consistent. You can continue reaching out for help directly within the Orum app or through our support portal—exactly where you’ve always found us.

Our commitment to world-class, responsive support is unwavering, and our team remains ready to assist whenever needed.

Opportunities for Enhanced Communication

The new support widget also allows flexibility for us to communicate updates, announcements, and other helpful resources directly within the widget.

It’s another way we’re keeping you informed and connected to what matters most at Orum.

A Smoother, More Connected Experience

We’re excited to take this step with DevRev and believe it will tremendously enhance our customer support experience. This upgrade is part of our mission to support our customers with the most innovative, effective tools and resources.

If you have any questions about this change, feel free to contact us directly through the new widget or check out our updated support portal at support.orum.com. Here’s to a future of better customer support with Orum and DevRev!